Contact Center

Enjoy a More Convenient Phone Banking Experience with our new CBI Contact Services

Manage your financial needs at any time simply by calling our 24/7 CBI Contact Services on 800224 within UAE or +971 4 5039000 outside UAE and experience our new easy to use CBI Phone Banking Services and interactive voice response (IVR) offering you faster and more convenient banking.

Our new IVR is designed to recognize and identify your account information and provide you with relevant options so that you can get faster access for all your banking related queries. In addition to our existing CBI Phone Banking services, our new IVR System offers you the opportunity to:

  • Activate Debit Cards and set your Card PIN
  • Enjoy a full suite of Credit Card Services including Bill Payment and Balance enquires
  • Enjoy New Utility Bill Payment options including , Etisalat, SEWA, Abu Dhabi Distribution and Dewa *
  • Easily and quickly Transfer Funds from one account to another

Other services you can take advantage of using our CBI Contacts are as follows:


Account Services

Card Services

  • Debit Card Activation
  • Debit Card PIN Management (New, Reset and Change)
  • Request for Replacement Cards / Cheque books
  • Details on your Deposits and Finances
  • Internal Funds transfer within CBI
  • Report lost or Stolen Cards
  • Change Your Personal Contact Details.
  • Internet Banking Token / Password Resets
  • Receive Information about Products, Services, New Offers and MORE
  • Register Suggestions and Complaints
  • Update or Follow Up on Registered Complaints
  • Credit Card Activation
  • Credit Card PIN Management (New, Reset and change)
  • Balance Inquiry
  • Payment Due Date Inquiry
  • Details of Transactions
  • Credit Card Payment
  • Statement Requests
  • Report Lost / Stolen Cards
  • Change of Your Personal Contact Details.


*Coming Soon


Explore our Downloads section to get useful printable documents that will make it easy to bank with us.

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