How to Register

It is easy to subscribe to Internet Banking with CBI. All you need to do is call our contact centre on 800224 and register for internet banking or submit a completed application to one of our Branches. You will be banking online in a matter of days.

How do I register via the Contact Centre?

Registering through our  contact centre is easy.  Simply dial our toll free number on  800224 and speak to one of our customer service representatives who will guide you through the process.

Where can I get an Application Form?

  1. You can download the application form by clicking here, or select “Download Forms” from the menu on the left. You need to have Adobe Acrobat Reader in your computer to open this form. If the computer does not have Adobe Acrobat Reader, please visit Adobe to download the program.
  2. Printed application forms are also available for collection in all CBI branches.

How do I complete the Application Form?

The Internet Banking application requires only a little information to be filled in. It requires your contact details, accounts to be linked and Identity proof. Please note that for the Identity proof, you need to provide details of one of the following documents:

  1. Passport
  2. Emirates Identity Card

It is a must to provide a valid email address. Please make sure that the email address provided is correct and only you have access to it.

You can contact our call center for any further assistance or clarifications in completing the application form. Please call 800 CBI (224).

Where do I submit the application form?

Completed application forms can be submitted to any CBI branch. Please see our Branches Locater to find the nearest branch. You need to have the proof of Identity mentioned above along with the application form to submit for registration.

Please meet a representative at the Customer Service desk and submit your application.   Dependent upon your preference CBI will provide you with a either Hardware Security Token or a Software Security Token to enable you to access our Internet Banking Service.

How will I know when I can access the Internet Banking service?

The Bank will notify you when your Internet Banking User access is ready to use. An email will be sent to you confirming the registration. You need to call our toll free number 800224 to activate your security token. The email notification is sent within two working days from the date you submit the application. If you do not receive the email please check in your email account to verify that it has not been delivered to your junk/spam mail folder. You can then contact our call center to follow-up.

Please see “Benefit & Features” for more information. You can find important tips for the safety of your Internet Banking in “Security Tips”.


Explore our Downloads section to get useful printable documents that will make it easy to bank with us.

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